Debugging
This page collects loose information that can help with troubleshooting.
Correct Nextcloud App
There are several office apps in the Nextcloud store.
Make sure that only richdocuments is installed:
| App Store Name | App Store ID | Product | |
|---|---|---|---|
| → | Nextcloud Office (Collabora) | richdocuments | Collabora |
| Collabora Online - Built-in CODE Server | richdocumentscode | Collabora | |
| Collabora Online - Built-in CODE Server | richdocumentscode_arm64 | Collabora | |
| Nextcloud Office | eurooffice | Euro-Office | |
| ONLYOFFICE | onlyoffice | OnlyOffice | |
| Community Document Server | documentserver_community | OnlyOffice |
Error when trying to connect
If you see the following error message during setup …
Fehler beim Anschließen (Client error: GET https://eu1.office.cloud42.ch/healthcheck resulted in a 400 Bad Request response)
Error when trying to connect (Client error: GET https://eu1.office.cloud42.ch/healthcheck resulted in a 400 Bad Request response)
… you are not using richdocuments but
eurooffice[1 ]
or onlyoffice[2 ].
Collabora does not know this wording and also does not know an endpoint called /healthcheck.